PRODUCTS The products we offer at welding-direct.com represent real value to you. We want you to come back again and again for all your welding/cutting needs. That's why we offer only the highest quality products at Warehouse Prices. Tell your friends and business partners about the great deals you found here! Technical Service / Customer Service Phone Number: Phone: 1-866-568-3170 (Toll-Free in U.S. only) Phone: 1-847-662-3170 (U.S. & International) Fax 1-847-662-9019 ORDERS Weldingdirect.com has a $50.00 order minimum to cover processing costs. This minimum is calculated on the product total only with shipping charges applied seperately. Prices are subject to change without notice: however, in the event of a price discrepency, customers will be notified and must approve changes prior to shipment of their order. No cancellation charges will apply. Illinois residents add 7.5% sales tax. DELIVERY Shipments within the United States and Canada are sent via UPS Ground Service unless you request special delivery services or if the equipment is beyond the limits of UPS regulations. A small handling/packaging fee is added to each order to cover the costs of related shipping materials. "Drop Shipped" products, from other manufacturers, may be subject to delays beyond our control. We will make every effort to expedite all orders. An adults' signature is required for all UPS packages. If your purchase is shipped to a "residential" address, make sure an adult is available to sign for your delivery to avoid delay or returned shipments. If a UPS delivery is re-routed, per customer request or due to inaccurate delivery information, an additional $10.00 service charge will be applied. Unless specifically advertised otherwise, shipping charges are added to your product total. **Free Delivery** applies ONLY to the items designated as (**FREE Delivery**) and is available only via UPS-Ground Service within the Continental United States. Additional fees will be added to Free Delivery (**FREE Delivery**) orders if (1) additional "non-free delivery" items are included in the shipment (2) the delivery address is residential or (3) out of the standard delivery zones (4) if delivery requires special handling or (5) if the customer selects a premium delivery service. COMMON CARRIER NOTES All Equipment shipped by Common Carrier (TRUCK) must be unloaded by the receiver. Truck drivers will only move equipment to the tail of the truck. Union Rules prohibit drivers from any unloading. SPECIAL NOTE If your delivery is to a residential address, make certain you have the ability to unload the equipment, otherwise, make arrangements for the delivery to be held on the Freight Company Dock for your pick up. Additional charges for Residential Delivery or Special Handling are at the Customers Expense and must be paid for At Time of Delivery to the delivery company. SHIPPING DAMAGE / DISCREPENCIES Shipping damage that is obvious upon receipt must be reported immediately to the shipping company. Hidden damage, discrepancies or shortages must be reported to the delivery carrier, in writing, within 24 hours of delivery. Weldingdirect.com takes no responsibilty for shipping damage. CREDIT CARDS Welding-direct.com accepts VISA, MASTER CARD and AMERICAN EXPRESS credit cards at this time. COMMERCIAL ACCOUNTS Approved Commercial Accounts that have established a line of credit with weldingdirect.com may order with "Commercial Purchase Orders". EXPORT ORDERS / INTERNATIONAL ACCOUNTS Pre-Payment is required by Bank Wire Transfer. Please contact our Credit Department for details of opening an International Account and for Banking details. Minimum order requirement of $50.00 for all accounts. Prices and/or equipment specifications are subject to change without prior notice. We hope you found everything you need. If not, contact us by e-mail or phone and tell us what you're looking for. New products are constantly being added to our site so, the items you need are probably in stock. TECHNICAL ASSISTANCE is available 24 hours a day by e-mailing us at help@weldingdirect.com. You will be contacted within 24 hours, except on weekends and holidays, by a qualified technicial assistant. PRIVACY POLICY Your privacy and the security of your account is of utmost importance to us. Welding-Direct.com will never sell, trade, publish or otherwise make available to anyone, it's customer's names, addresses, credit card information, phone or fax numbers, email addresses or inquiry lists. PRODUCT WARRANTIES / REPAIRS As a distributor, all of the products we offer are covered by original manufacturer's warranties. Requests for warranty repairs may be submitted directly to the product manufacturer or through welding-direct.com. Per industry standards, all torch consumables are provided without warranty. RETURNS Returns, for any reason, must first be approved by Welding-Direct.com and arrive with a preassigned RGA number. Contact our office (1-866-568-3170) for return instructions. Only store credits will be issued, no cash refunds. Returned items must be unused and in original packaging. Freight, Shipping and Insurance costs associated with the return of any item are solely at the customer's expense. Close-outs, Special Deals, Special Order Items, Custom Build Items, Helmets and consumables are not returnable. Returns due to ordering errors must be completed within 30 days of original invoice. A minimum 15% Restocking Charge and/or an additional Handling Fee may apply to any item authorized for return for store credit. DAMAGES Claims for Goods damaged in transit must be made immediately to the shipping company, otherwise, the claim may be invalid. In addition, Customer must notify weldingdirect.com, in writing, within 24 hours of reciept of goods as to the extent of damage. Technical Service / Customer Service Toll Free: 1-866-568-3170 (U.S.) Main Number: 1-847-662-3170 (All) Fax Number: 1-847-662-9019 E-Mail: Sales@weldingdirect.com or help@welding-direct.com |